Riu Palace Peninsula All Inclusive

not sure why this hotel has such a high score? maybe people are giving the reviews while they are drunk from the open bar... rooms were not really that nice, the mini bar wasn't stocked daily. main complaint was it was sooooo loud in the hallways, and that echoed into the rooms as the floor is tile. you could hear people walking down the halls at all hours of the night. didn't sleep well at all from the noise. location.... horrible. you are away from the main hotel zone. the beach is rocky and no one was in the water. if you wanted a nicer beach, had to go to riu caribe, which was 100$ less a night. should have stayed there, same amenities, smaller and seemed more fun. food was decent, favorite was the italian restaurant for the rack of lamb. the drinks were ok, if you get a mixed drink get a shot with it, as they are weak. also on side note, i don't recommend using the expedia travel agent on site, use a different vendor. the tours were way over priced, and lies about how long the tours take. example, agent lied saying the tour to Coba is only 1.5 hours max.... took 3.5 hours to get there. said it would be direct and no souvenirs... stopped along the way picking passengers up and stopping at souvenirs shop. the tour took 7 hours in a small van with only 1.5 hours at the Coba Site. not worth it at all. very disappointed in this hotel, would not recommend. stay closer to the bend in the 7 of the hotel zone, where beaches are nicer.

Hands down, the WORST resort experience. My shower was dirty at check-in, the manager refused to assist and informed me to contact Hotels.com for assistance. My room’s lock malfunctioned and required recalibrating one day and again the manager refused to help. There was a day with no hot water and much of the food is displayed in a very unsanitary fashion. Elevators often went out of service and there are passenger limits so there are lines and/or long waits for elevators. This place is not worth the price! Stay at the Hyatt Zilara or Ziva instead!

Great buffet & restaurants, all service great, clean, entertainment great, but get room not ocean view if you have small children to avoid party and concert noise . Had a great time Foam party was a gas.

Good all-inclusive resort. Good selection of food, but not great choices for vegetarians or Vegans. Room request for double beds was not honored. Entertainment was very mediocre even on Christmas days. Pool area, bar, hammocks, and beach access was excellent. Nice view from hotel on both sides. Very limited information provided at checkin about hotel services, entertainment, other activities and things to do, etc. Staff other than the front desk was very helpful and polite. Would suggest including Asian (Indian and Chinese) items in the menu.

My stay was enjoyable except there are a few employees that are rude and have a aggressive attitude the late night front desk employees and the parking employees all on the midnight shift they asked me not to park my car in the handicap stalls because I didn’t use a wheel chair they threaten to tow my car if I didn’t move it and every time I came back from my daily activities they would rush down to watch me park my car and it was the same employee even thou he new I belonged there after three or four encounters with them and there just rude and not helpful and should be addressed I know there names of the employees I just won’t post them yet