We had a short family trip to Sofia for the period between Christmas and New Year and we chose Novotel for our 3 nights stay. Overall we were satisfied from our choice. Modern hotel, convenient location (easy to reach the center by taxi or car, big shopping mall in 2min walk etc), nice and tasty breakfast buffet with sufficient choices, helpful and polite personnel , good cost, internal parking for the car and other are aspects that can render Novotel a good choice for Sofia. Nevertheless our stay had also some negative sides: 1st We have booked a room with 2 double beds and a couch that could become a bed but once arrived there we were told by the receptionists that “the hotel does not offer rooms with 2 double beds and it is a mistake of our booking company” and we were given a room with two single beds and a couch, unfortunately, 2nd Cleanliness inside the rooms should be improved (once we moved the couch we found below a sock from a previous customer and an empty bag of potato chips). Apart from those 2 issues it was ok but it could have been much better.