What was meant to be a relaxing getaway turned into an absolute nightmare at the Princess Yucatan. While the staff demonstrated kindness, their goodwill couldn't compensate for the resort's shocking failures in basic hospitality and hygiene.
DINING:
• Cold, unappetizing food that was consistently disappointing
• Inexcusably slow service at restaurants
• Drinks made with artificial dyes and bottom-shelf liquor, showing complete disregard for quality
• Even basic beverages failed to meet minimal standards
HYGIENE & MAINTENANCE:
• Pool furniture harbored dangerous mold underneath cushions
• First room reeked of mold, forcing us to change rooms
• Second room's cleanliness was equally concerning
• Wildlife running rampant throughout the property (cats, iguanas, raccoons)
INCIDENT & RESPONSE: The breaking point came when we returned from dinner to find a RACCOON ON THE BED in our second room. The management's response was appalling:
• Only offered to change sheets
• Refused to properly sanitize the room
• Declined to provide alternative accommodation
• Showed zero concern for guest safety and comfort
At 2 AM, we were forced to make emergency arrangements to transfer to the Hilton Playa Del Carmen (adults-only, all-inclusive) - an expense and inconvenience we shouldn't have had to bear.
VERDICT: Save yourself the stress, money, and potential health risks. Despite the staff's pleas