Shangri La Hotel At The Shard London

This hotel is amazing! Everyone is extremely friendly and helpful and are trying to make your stay an enjoyable one. It was a clear day when we arrived so we decided to upgrade to a room with a view. The room is very spacious and comfortable with all 5 star amenities. We enjoyed the view with a bottle of Champagne at night and donuts/coffee in the morning. Perfect stay to wrap up the holiday season. We may make this annual trip as the hotel is just fantastic!

The hotel is fantastic. The views are great and the comfort of the rooms is top end.

The overall stay was amazing , the rooms are comfy and clean, especially liked the design , the bathroom had heated floors which was nice, the views are amazing

We celebrate our anniversary every year in London and we choose Shangri La this year staying there for five nights. I sent an email specifically a week before the trip alerting them of our celebration and was acknowledged on that. However during our checkin, there seem to be a lack of communication thus no remark was being made at the reception. We were expecting an early check in as this was not a busy period. I know its not a must but many hotels can usually accomodate it during the less busier period. Anyway, we were given the key after 1pm after some negotiation. But disappointingly, no special decoration was made for the occasion, not even a simple note of congratulation. Maybe we were pampered too much at Mandarin Hyde Park and Lanesborough during our previous stays. The alarming thing is that the duty manager was fully aware of our purpose of visit but nothing was done to improve the situation. On the slightly positive side, selective staff from concierge and cafe showed professionalism. So aside from the view, overall experience of the stay was appalling. My feeling is that the hospitality standard at this hotel also rank below par vs. the other Shangri La properties in Asia.

1. Worth it to pay more for the fantastic views of river and others 2. 24 hour gym and a Nice pool( not 24 hr) 3. Great variety for morning breakfast 4. Good Big bathtub for good soak ( salty provided) 5. Has a good book at the bed side 6. Can see sunrise from room