Things got off to a stressful start as payment taken a few days before by a go-between service hadn't actually been paid to the property, instead, it was taken into a hold pending status. Never had this happen before. I'd chosen pay at the property, and now funds were being withheld. I don't know where the issue really lay after speaking to Hotels.com, who just told me to pay via another method and funds would be released back to me soon. It was lucky I could make a cash payment, otherwise we'd have been stuck. The system for third party bookings needs looking into if there's a known issue. There's miscommunication somewhere in the process. Despite this happening, we finally checked in and got upgraded to a family room. It was a great size, so was very pleased. The mattress on the double bed was very worn in, but we slept well enough, so it wasn't too detrimental. A great thing about the property is that it's well located for the promenade and the Winter Gardens, so is a prime location for easy access to these attractions. It's a shame the area around the property is a bit run down, even so, it was quiet at night as we weren't on the main strip. Breakfast was prompt in the morning and very nice. Really can't fault it! We did accidentally get given expired milks for the room, which they apologised over - the expiry date is actually hard to see under the pouring lip. All in all, it's a tidy little place; definitely good for a short stay, and for a fair price, too!
