Oh! Cancun The Urban Oasis

everything was great

We were unable to find the hotel. The phone number given (same as on Their website) was out of service. We drove around in heavy downtown traffic for an hour before calling the booking agent for help. They could not reach the hotel either. I asked for a refund on the apparently non existent hotel.

We stayed in this hotel 5 times before but new management has taken over and it has gone down, the dinner restaurant is only open till 7pm with a limited menu. We had to be in line for breakfast every day and the run out of things and it never changes. At the bar they ran out of certain beers??? The staff is great but management just doesn't care. There was a DJ and live music every and they don't do that anymore and they play the same music everyday. They also had a massage lady on the property and know you have to make appointments at least 24 hrs ahead. And the prices have gone up while the property has gone down. We won't stay her again unfortunately...

really bad welcoming... 2 employees at the entrance but none helped me or my girlfriend with out bags... did not even open the door. No place to park your car during the check-in process, and the parking is around the main entrance. Elevator is not working properly, it stopped once I was inside and then we have literally open the doors with our hands.... Breakfast is great !! Swimming pool is OK, but they do not clean it very well. Hotel price is good however, I will not come back.

Rooms in terrible conditions, very noisy, the small couldn’t let me sleep. I won’t recommend at all !!!