2/10 Κακό
20 Φεβρουαρίου 2025
Avoid this Hotel! Definitely NOT 5 star
Certainly not a 5 star hotel. Full of mosquitoes. Buffet breakfast very haphazard - staff not replenishing food and drink items in timely manner. Do not use travel desk at hotel. Given a driver who did not know route and constantly changing direction (we had to google route and show him way!) and after consulting with travel desk by phone, it was agreed we would only have half day (4 hours) for half the price and this was reconfirmed by Manjusha Shibin. At check out, we were still charged for full day. After having to wait 1.5 hours, and speaking to Manushi, she would only discount the full day charge of 5000 rupees to 4000 rupees despite her previous confirmation. As a result of hotel poor service, we nearly missed our train causing huge amount of stress and were forced into paying. Very poor customer service which has left us feeling cheated and extremely upset. Whilst at the hotel, we noticed many people complaining. Not recommended. Rooms needed renovating, poorly cleaned. Facilities lacking - had to wait an hour for a drink in the bar. There are huge advertising signs stating Zhima Restaurant now open but it is still being renovated so only eating option is the buffet which does not make for a convivial relaxing evening with friends. This hotel would struggle to get a 2 star rating in most countries.
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Ταξίδι με φίλους 4 διανυκτερεύσεων
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