From the moment we arrived, the staff was on point. From the valet service, to the the front desk check-in, as well as the service workers in the dining areas. We were checked in by Heather (General Manager) She was outstanding, not only during the check-in, but every other time i needed assistance. We were able to upgrade to a suite for a very minimal fee, and also given free drink coupons, along with free breakfast and dinner buffets. Ive never had a hotel offer so much. We picked this hotel due to the close proximity to the PPG arena, and the other good reviews. If you're going to PPG, this place is perfect to stay, its only a few minutes walk, very convenient. My only issue was that the suite room appeared very dated, hopefully they upgrade it in the near future. Overall, id highly recommend this hotel.