The Villas Cancun by Grand Park Royal

We really enjoyed our stay here. We only have two complaints. First, the timeshare sales pitches annoy me. I expect it from these types of places so dont consider it a reason not to go there, but would rather not be asked multiple times to attend a presentation. I also found the food to be inconsistant. The buffet was decent and had loads of options at every meal, but the pool snacks and Itialian restaurant were less than appetizing. Since we had our daughter, we did not try the rest of the adult-only eateries. That being said, overall we ate well. The snack bar actually had excelllent tacos, but they only serve them on weekend nights. Must try if you are there when they have them. The grounds were beautiful. I highly recommend the swim-up room. The view cannot be beat and having a pool right on the patio was convinent as our daughter never wanted to get out of the water. We have no complaints about the service. Everyone was friendly and helpful. The place was always clean and we saw them diligently cleaning the pools every morning.

Amazing resort!!

Lovely facility. There were many issues with how we and other guests were treated. Upon arrival at 3pm, we were told all restaurants for dinner were fully booked (all inclusive resort). Our dinner option was to leave the resort or order something from one restaurant to be delivered to tables by the pool. No one told us men had to wear "sleeves" at all eating facilities...Women were literally in swim suits and see thru coverups and my husband had on a sleeveless shirt and was told he could not eat until he changed. Drinks were watered down. Two restaurants were side by side and food could not be taken from both. in our lengthy introduction to the facility, no one told us we had to walk to the other side of the buffet restaurant to check in and we were treated rudely for not knowing. The main level bar was very dark and the furniture was all broken down - very uncomfortable to sit on. No food servers around the pool. We had to go get all our own food and drinks. This resort should concentrate on providing a more guest friendly experience.

Resort was clean, service was great. Received a free upgrade.