Hotel Kavia

We were able to get a two room suite so we could watch our elderly mother. Thank you. They put us on the first floor which was good because when it rained the elevator broke. They don't have ice and it took 3 requests to get more bottles of water. The wifi was not reliable, and the TV only had CNN in English.

When we went to Hotel Kavia we were greeted by a nice bus boy. Since we arrived so late he told us they were overbooked. Then he found that our room was available since it's hotels.com guarantee. We checked in within a few minutes. We went into the hotel room some stuff wasn't as cleaned diligently. But for 27/night was awesome. We had a walk in shower and two double beds with a sink out of the bathroom. Anytime we needed help we just ask our bus boy. He even told us about a tour that included everything. This staff member knew pretty much anything. He should be given a raise if he hasn't gotten one already. Expect friendly and exceptional service. 😄 The hotel is accessible to the main streets and near downtown. They have shops all over and a park nearby lots to see 😁

The people could be a bit more friendly, also it needs some soundproofing I could here everything going on in the lobby area but the worse thing was finding some old dirty tennis shoes under the bed when looking for my sandals and what it seem to be a bloodstain on the sink counter, good thing the bed was comfortable and that's all I needed the room for just to sleep and take a shower

The staff were all super friendly and helpful; rooms, clean and comfortable. It’s located a fair trek away from the typical tourist/beach district. That’s probably not to some folks’ tastes, but my spouse and I really enjoyed it—plenty of good food and local flavor within walking distance. My only criticism would be that things in the neighborhood can get a bit loud late at night.

Great hotel to stay for the weekend. Close to bus, shops and night life. I just hate the elevator, it’s faster to walk up the stairs.

Flew down for a quick getaway, and the hotel is completely renovated. And a hidden gem. I even ended up stayed by an extra night. The staff were friendly and did there best to direct me around. It’s in the heart of the downtown close to everything especially the bus terminal to go to other parts. Walls were thin and a bit noise but not bad enough to not beable to sleep.

The location was good, close to the bus station, the Palapas park and grocery story. The room smelt like mold and the continental breakfast was very minimal. Service was OK.

Ya it was a good hotel for the price. It is close to the bus depot to go to the airport. One bus brings you to the main Cancun Beach. Walking distance to big Grocery Store and Mall Of America. Staff were all very nice and Hotel including pool is very clean

Very well kept

Room was advertised as having a balcony in the room, this was not correct.