2/10 Κακό
21 Ιανουαρίου 2025
Poorest kind of Service
Disappointing Stay at Novotel Mohammedia
While Novotel Mohammedia boasts a great location near the park and the beach, my overall experience was far from satisfactory.
Check-In Experience:
Upon arrival, I was shocked to learn that my prepaid room had been given away due to my late check-in, caused by a delayed flight. The check-in process took over 3 hours. Initially, a trainee at the reception attempted to assist but admitted she lacked the knowledge to resolve the issue. Another staff member, without even reviewing my booking, bluntly stated there were no rooms available. I was further told that it was my fault for not informing the hotel about my late arrival, even though I had tried contacting them earlier for an airport pickup — a request that was completely ignored.
Reception and Service Issues:
The service throughout my stay was disappointing. Despite calling the restaurant multiple times over 40 minutes, no one picked up. When I approached the reception for assistance, they redirected my call back to the unresponsive restaurant. After several requests, the reception staff kindly took my order, but the food was never delivered. This lack of responsiveness left me feeling ignored and frustrated.
Room Conditions:
The rooms, while clean with comfortable beds, show signs of age. Additionally, they lacked basic attention to detail — no mattress cover was provided, as evident in the attached image.
Restaurant and Breakfast you cannot call them. It they will not pick up
Saurabh
Saurabh, επαγγελματικό ταξίδι 6 διανυκτερεύσεων
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