City Express Plus Mérida

Everything I read about the staff was true. Everyone was pleasant, helpful and in good spirits my entire stay. Room was spotless and the daily housecleaning did a tremendous job. Location is excellent. Plenty of restaurants, oxxo's and shopping within walking distance and Paseo de Montejo is right around the corner. My room was missing some creature comforts as the rooms are bare. No coffee maker, no fridge and no ice machines. So if you want to have a cold drink in your room...drink fast. Or you need to trek downstairs everytime you want something cold. The courtyard is fantastic. Easily a dozen restaurants, live entertainment and people watching. Hotel is a keeper.

Beautiful new hotel close to everything.

We had a comfortable stay after a beach holiday. Clean new hotel and good location near downtown. The pool is, of course, smaller than you think but it was a nice place to dip. There was a fire alarm battery that was running out and beeping every few minutes in the corridor that was super annoying. It didn't get fixed during our stay despite promises. ADO bus terminal downstairs was quite handy to get to Cancun.

Great stay !

Great value for the price, new, clen and overall awesome hotel

Very nice and clean hotel. Brand new installations. Great modern European style. Very very friendly staff. Felt like friends. Genuinely nice. Seems real and not just professional faces.

Great place. Great location. Breakfast can be better

Excellent hotel but I was un informed regarding the surcharge in taxes that I wasn’t aware of. It was a jump of $400 more added to my bill. Not happy with this unexpected taxes..

The hotel is new and really excellent! There were a few details that need work~! 1. The roof top pool is wonderful however there are no umbrellas so it is very, very hot not possible to enjoy the space so just a few umprellas needed! The restaurant breakfast could be improved, we went down at 9:30am and the eggs and beans were cold in a chaffing dish, they had two more chaffing dishes one with what looked like last nights chicken soup and one with cauliflower! Not cool either for a side breakfast dish!! No one touched those dishes and it was really sad as there were hungry families! The sweet rolls ran out by 9:30am. Not a big deal for me yet that is not acceptable when the breakfast is until 11am. The front desk really helpful, clean rooms, over all great location, great food in the area below the hotel. P-60 super cool and music at night!

Cleanliness of room/hotel was excellent Quality of service friendly, personal and professional Hotel location not far from downtown Breakfast was very good. Definitely we would choose the hotel again.