Elia Ermou Athens Hotel

Πολύ ωραία τοποθεσια με πολλά εστιατόρια και μαγαζιά,το δωμάτιο πολύ καθαρό και με ωραία διακόσμηση.το πρωινό ήταν μέτριο.το σπα αν και μικρό ήταν πολύ καλο

Όλα ήταν εξαιρετικά Είναι ένα ολοκαίνουργιο ξενοδοχείο ατη καρδιά της Ερμού! Ελπίζω να παραμείνουν το ίδιο καλοί και με προσιτές τιμές και μετά που δε θα είναι καινούριο! Το πρωινό επίσης εξαιρετικό. !

Overall our stay at the hotel was excellent, and we didn’t experience any problem from the first day until we were about to leave the hotel and head to the airport at the end of our stay on the 5th of January 2020. At that day 19:00 while we were waiting For the bus at the Lobby of the hotel, A strange guy entered the lobby of the hotel, and stole my bag pack that I kept beside my leg. This was seen on the security cameras of the hotel. We realized that the bag was missing when we left the hotel at 19:15 with the luggage, and once we reached the bus I realized that the bag was missing. I came back immediately after that to the hotel to look for the bag, and asked the reception if they have any idea where is it. They called the security manager and he checked the security cameras during our waiting in the lobby and then we saw very obviously the stealing how it happened and the guy who was responsibility for this which occurred right inside the hotel lobby. I believe that this incident is due to failure of the security services and management of the hotel, which caused us to pay a lot. It caused a lot of consequences, as we felt so depressed and payed a lot of our time and energies because what was stolen is our passports which has our American visa , my credit card which he used after that several times of around 250 euros, the camera, 300Euros, sunglasses, our car keys, driving license and others. Which the total of this damage about 2000 euros, and mental damage.