the guy at the front desk was very friendly and helpful, but note that the front desk is not 24hr. not sure why orbitz says this is a single-level property where it notes no elevators. from the ground level, you have to go down a level to breakfast. there were rooms on the ground level, as well as a level above. my room was on the level above, and in the room, the bed was on a raised space with 2 steps. this was all ok for me, but fyi if you have mobility difficulties.
i loved having a mini-fridge in the room. it is very conveniently located, with many sites, shops, and restaurants in walking distance.