The resort itself is beautiful, with gorgeous pools and a serene atmosphere. A special shoutout to the bellman, Ederick, who was incredibly kind and helpful. However, my experience with guest services left much to be desired.
The room I was initially assigned was disappointing, as it lacked the ocean view I had specifically requested. After voicing my concerns, I was moved to a different room, but it was in a poorly lit corner of the resort and felt less safe than I would have liked. It still lacked an ocean view. Additionally, I was promised a resort credit, but no one informed me where I could use it. When I inquired, the staff member who assisted me was rude about it.
Another frustrating experience was guest services insisting I meet with the concierge, only to be tricked into signing up for a 90-minute timeshare seminar. To add to the frustration, I was required to pay a $20 deposit just to ensure my attendance. Guests come to relax, not to be coerced into attending timeshare presentations.
While the resort has its positives, the guest service experience seriously impacted my stay.