this is a very good hotel overall. unfortunately, though, it is currently undergoing renovation, and this creates many problems.
the lobby is closed, and there is a bell you have to ring to enter through the underground garage. well, the bell wasn't working, and i stood there, in -10 degrees, waiting and not knowing what was happening. in the end, i called reception and they came to get me, but someone else might not have an EU functioning phone.
secondly, the room was cold. i switched on the heating, through central air con, but nothing happened, and there were no clear instructions on how to operate the heating switchboard. the following day, i asked, and THEN they told me that there is a problem with the system, and they offered to send a portable heater to the room (which they did promptly).
a third problem is that the bathroom area in the room has a small step (which is a problem at night if you're not aware of it), and the glass 'wall' separating the bathroom from the room is very transparent, and I bumped my head on it once... they should put a ribbon/sticker on the glass.
to make up for the renovation issues, they are offering free breakfast to everyone, which was excellent. But really, they need to address all of these problems.