8/10
Room was on the 14th floor, their old Hospitality suite. Large with a view of Falls and summer fireworks. Convenient walk to everything in Niagara Falls park, which is nice, but outside of about a four block radius, neighborhood is VERY sketchy. Staff is helpful and friendly, HOWEVER, the room was not super clean, there is NO room service at all, or laundry. When we specifically booked for those reasons. We asked the front desk and we were told that there are people that live in the buildings “condos” that can have laundry done every Wednesday, and if you were a long term guest MAYBE they could throw your in. We were there for a special celebration and wanted to order room service, we were told no room service at all. There is a bar downstairs open 5-10pm. No food or other options. Pictures of the rooms show. Show art deco furniture and curtains, and a pool table. We paid over $425 a night for a suite that had none of that either. Whirpool “jetted” tub was not working either. We confronted them about all the amenities that were listed on the website and they just smiled and shrugged their shoulders!?No compensation offered. Pretty unhappy. Breakfast and beds were good.
John
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