Fairfield Inn & Suites by Marriott Niagara Falls

Staff need training. They charged me for internet when I am a lifetime gold elite plus member. I explained to them that internet with high speed is complimentary but the front desk person wouldn’t accept and Sid she wasn’t trained to accept that. Really? I paid the money but now onward to Hilton/holidayinn in the future for me.

We had a great stay. Hotel is clean and felt very safe. Breakfast covid style wasnt too bad but should be offered longer especially on weekends

I understand that you can't have a full continental breakfast due to covid19 but you expect visitors to share shampoo, conditioner, and bodywash? Shower needed a good cleaning, pink & black mold in spots. Gym was closed but pool was open?? Pool was dirty w/hair floating and food on the bottom. Our bathroom door scraped with such loudness it scare you- reported this and it was fixed the same day!

THE ROOM WAS ADEQUATE FOR OUR NEEDS. DUE TO COVID, BREAKFAST WAS LIMITED TO JUICE AND ENERGY BARS. HOTEL ROOM WAS CLEAN AND THEY WERE VERY CONSCIOUS OF COVID RULES. WE WERE THEIR MIDWEEK AND EVEN RESTAURANT OPTIONS WERE LIMITED AS MANY ARE ONLY OPEN WED-SAT. WE WOULD STAY HERE AGAIN.

Todo muy limpio el servicio excelente y a 4 minutos de Niagara

The service was great and the room was clean. The problem was rowdy kids roaming the corridors, going up and down the elevator. Midnight until 4am. The most restless night I have ever spent in a hotel.

I felt very comfortable at the Fairfield Inn & Suites. The room was clean. The rate was high but that was okay because I felt safe. The breakfast were pre-packaged muffins and coffee and tea. It was all good. I will recommend and would stay here again.

I don't know where to start. Travelled with a family of 4 Adults and 1 Baby. We took two rooms. They don't provide crib. When I asked for high chair in the room before I travelled, I was told that I need to pick it up from the restaurant and take it to the room. I realized this was the service I am going to experience. But still went ahead with the exception of being a Marriott hotel. So we checked in the morning around 6.30. Front desk person was available and everything went fine. Parking was easy. Below I will list all the issues I faced: 1) No Complimentary water bottle in the rooms. Isn't it basic ? But we can pay and get water bottles from the lobby which is expensive of course 2) Key cards which they give are not functional all the time. To use the elevator and to go inside my room, I had to tap 5-6 times almost every-time.Securing the building is one thing. But the guests should be provided with convenient key cards which makes the guests life easier 3) No room service. Fine. Due to COVID, they are restricting contacts with the person. But some of my friends stayed in other hotels and they had room service with all precautions. Just saying no room service is not I expected 4) No Housekeeping. Can you believe it ? Being in a hospitality and expect no housekeeping. They won't come and clean your rooms or toilets even if you stay for 1 week long. You have to make your own beds if you want to. If you need towels, walk down to lobby and get it. Need Trash cleaned

I loved, very clean and the staffs is really nice people.

Well they rent the rooms I like when they have pool and the gym open but when I do the booking they never mentioned I was close everything not breakfast, and they say was included, not service in the room mean they no clean and they not replaced nothing even the towels we have tu used the same from the first day I mean the not mentioned nothing so I think is not fair I am really disappointment Because I paid a lot money to have all service but well that’s my point of view