Cancun International Suites

All would be good but the hotel staff tried to cheat saying that we need to pay 30% extra on top of what we have paid via hotels.com. They showed us papers saying that this is a compulsory Quintana Roo tax imposed by the government. I believe these papers were fake as we found no information on the Internet whatsoever about it. Called to hotels.com and after 30 minutes of negotiations the hotel guys agreed we do not need to pay this "tax", but initially they were even threatening that they will expel us. Fairly unpleasant experience.

location is a little difficult to reach, but the people are great. Close to walkable restaurants and Mercado 28. There's a little park nearby where they have fun family stuff for kids almost every night

facility good - area so-so - manager a little rude and unhelpful

We loved this hotel! The friendly, kind receptionists are always there to help you with your questions, very polite staff. The rooms were always kept very clean as well as the garden, the front entrance, the stairs, beautiful hotel to stay! And in case you want to try some churros, tacos, marquesitas, among more different food dishes to try or perhaps just to enjoy a night with local families this hotel is right across the street from the Parque de las Palapas this is the place to be at. This was for us a great hotel experience. Close to local transportation,and a big supermarket. We hope to return here sometime to take a look at the new building addition which it is sure to be a hit.

The thing that stood out the most was the customer service and how they honestly went above and beyond. Secondly, I was totally impressed by the room, I would have even been willing to pay more! amazing choice if you are interested in being in the middle of the culture of things.

We had to ask for more bottled water almost daily as they gave us just 1-16 oz. bottle a couple times. When trying to exchange money at the front desk, "sorry, we don't have any pesos" was the usual response. We were awaken numerous times during the week by the very noisy dog that lives next door. The Plaza de la palapa is a very happening place for the locals and about 50 meters away from the hotel, with great food, entertainment, and hanging out. Just note that the music and noise from the plaza lasts into the wee hours of the morning on a daily basis. The noise level here is worse than any place I've ever stayed before. The staff is very friendly and the room is kept clean with very pleasant maids.

Convenient as a 1 night stop over for the bus station. Breakfast is poor, some melba toast with jam and some fruit.

We stayed in suite #1. The AC is fantastic. The is WiFi very fast. Beautiful hotel. Staff very friendly. Next to 2 stores like 7-11. Next to a park (Palapas?) Where every night are many food vendors (churros, elotes, crepes, tacos, etc) and crafters and it is full of locals w their kids. We went to many places in Playa, Tolum, Cozumel and Cancun, and this hotel was my favorite one. Breakfast basic (toast, fruits and coffee) many restaurants near by and his station and bus stops.

We stayed the last night of our trip. Had an early morning flight. The staff was amazing and so helpful. Room was perfect . Great neighborhood with multiple restaurants with walking distance. Will definitely stay there again.

Lovely staff. Great place for a one night stay. Good price. We could hear loud music when we went to bes but it stopped at 11pm so cant complain. Great forADO bus station.